Adaptive Shield is a fast growing cybersecurity startup and already an industry leader in the emerging SaaS Security Posture Management market. Our culture is defined by great people with deep knowledge, integrity and respect for one another. Offices are located in Tel Aviv with remote working options.
How do you know if this role is right for you?
- You are knowledgeable about SaaS settings, MFA, API and OAuth integrations
- You understand that customer experience is essential to the success of a company and how to deliver it
- You have a desire and knowledge to technically troubleshoot and help customers
- You have a strong understanding of cybersecurity basics
Responsibilities:
- Address and manage customer tickets and inquiries through Zendesk
- Work closely with our product and R&D teams in identifying gaps, bugs and product improvements
- Know how to work with other groups and when to escalate
- Help build the support processes
Requirements:
- 1-2 years of experience in a customer facing technical role
- High technical acumen - no need to be a developer but must know how to troubleshoot and navigate technical landscapes
- Very high level of English, both verbal and written
- Experience supporting ticketing systems such as Zendesk
- Excellent communication skills and the ability to put the customer first
- Great relationships skills for both customers and internal teams
- Ability to work well under pressure
- Startup skills and mentality - processes are raw and we get our hands dirty wearing many hats
